IT Specialist - Mexico Remote

IT Specialist - Mexico Remote

Mexico Remote

People Operations – IT Support /

Remote

Main Responsibilities

• Supporting employees during onboarding/offboarding, including hardware and software setup.
• Providing day-to-day IT support to 400+ employees across multiple teams and locations.
• Managing help desk systems and improving processes using ITIL best practices.
• Monitoring and maintaining antivirus, security rules, firewalls, and device management solutions.
• Troubleshooting technical issues across Windows, Mac, and Linux environments.
• Maintaining and configuring SaaS platforms, apps, and cloud-based systems.
• Writing automation scripts (e.g., PowerShell, MDM) to streamline IT processes.
• Creating and maintaining clear documentation for IT policies and procedures.
• Educating and guiding non-technical staff on IT and security best practices.
• Delivering IT projects end-to-end while ensuring alignment with stakeholders.

Required Hard skills

• 3+ years of IT experience as an independent contributor or within a professional IT team.
• Bachelor’s degree in Computer Science, Computer Systems Engineering, IT, or a related field
• Experience managing cloud-based antivirus and SaaS applications.
• Strong troubleshooting across Windows, Mac, and Linux environments.
• Knowledge of firewalls, security rules, and ITIL best practices.
• Ability to design, manage, and deliver IT initiatives/projects.
• Proficiency in English (written and spoken).

Required Soft skills

• Excellent communication and customer service.
• Teamwork, collaboration, and transparency.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive problem-solving and initiative.