Customer Experience & Operations Support (Contract, Remote) @ Sage AI Labs

Location: Remote (U.S.-based preferred)
Type: Part-time Contract
Schedule: Off-hours and weekends required

About Us
We’re a high-growth agentic consumer startup based in San Francisco, building the next generation of shopping — smarter, faster, and more personalized. Backed by top investors, we’re scaling quickly, and every team member has the opportunity to make a meaningful impact as we redefine how people discover and shop online.

Role Overview
We’re looking for a proactive, detail-oriented Customer Experience & Operations Support contractor to join our growing team. This person will play a key role in delivering best-in-class customer support, facilitating smooth order fulfillment, and maintaining seamless operations — especially during off-hours and weekends.

Responsibilities

• Respond to customer inquiries with speed, empathy, and accuracy

• Support order processing, tracking, and issue resolution

• Coordinate with internal teams to ensure smooth and timely fulfillment

• Identify and escalate recurring issues or operational bottlenecks

• Maintain high service standards and ensure a positive customer experience

Qualifications

• Strong communication and problem-solving skills

• Experience in customer support, e-commerce, or operations

• Highly organized, reliable, and comfortable working independently

• Flexible availability, including evenings, early mornings, and weekends

• Excited to join an early-stage, fast-paced startup and grow with us

Compensation & Details

• Role Type: Remote, part-time contract

• Schedule: Off-hours and weekend coverage required

• Growth: Opportunity for expanded hours and long-term engagement

• Compensation: $25 per hour