Remote

Customer Experience Representative

Flex

$60,000 – $80,000

Location

Remote / West Coast USA

Type

Full-time

Salary

$60,000 – $80,000

Posted

4 days ago

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Job Description

Customer Experience Representative

Remote / West Coast USA

Customer Support /

Full-time /

Remote

is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a ~$1T revenue opportunity that is largely up for grabs.
Flex
🕺About the Role
Join the Flex Customer Experience team as a key contributor. We're not just looking for someone to handle inquiries but to genuinely advocate for our customers, ensuring every interaction is smooth, insightful, and adds value. This role requires a proactive problem-solver who thrives in a fast-paced environment and enjoys collaboration beyond traditional support roles.

✅ What You’ll Do

Be the face of Flex, delivering empathetic and precise support via email, chat, and phone.
Quickly identify and resolve complex issues independently, thinking creatively and resourcefully.
Collaborate with engineering and other teams to diagnose and fix software bugs, ensuring smooth product operation.
Create and maintain helpful resources like FAQs and guides to empower users.
Analyze customer interactions to identify trends and areas for improvement in our products and processes.
Propose improvements to internal tools and workflows, driving efficiency and productivity.

⚡️What Makes You a Great Fit

You exhibit high emotional intelligence (EQ), maintaining composure and understanding amidst complex interactions.
You’re naturally curious, someone who enjoys investigating and solving problems.
You're an organization maven, efficiently structuring multiple priorities to ensure productivity and adherence to internal KPIs.
You're tech-savvy, unafraid to explore and learn new tools, constantly improving and mastering your technical skillset.
You're dependable and work independently without needing supervision.
You thrive in fast-paced environments with dynamic priorities.