Product Manager - Payments @ Wander

About Wander

Wander pioneered the “hotelification” of vacation rentals—combining the quality of a luxury hotel with the comfort of a private home—and is expanding a vertically integrated, end-to-end travel platform across trips, experiences, and concierge.

What you’ll do

• Own the payments & finops roadmap: acceptance, refunds, disputes/chargebacks, payouts, taxes/fees, and financial data integrity.

• Partner with Finance on GL mapping, automated reconciliation to settlements, revenue recognition, month-end close, and audit trails.

• Improve acceptance & CX: raise auth rates, reduce false declines, optimize retry/cascade logic, and add wallet/payment methods where impactful.

• Reduce cost & risk: monitor processor and network fees; implement risk/fraud controls and dispute workflows; track chargeback rate and recovery.

• Build payouts for partners/suppliers with compliant onboarding (KYC), transparent statements, and predictable funding timelines.

• Support B2B flows (e.g., Wander Teams/retreats): invoices, deposits, staged payments, and AR automation.

• Instrument the numbers: define and monitor KPIs—auth/acceptance rate, cost per txn, refund SLA, chargeback rate & win-rate, reconciliation completion time, revenue leakage.

• Ship with Engineering & Data: crisp specs, PRD/QA/readiness, analytics you trust, and post-launch iteration.

Who you are

• Have prior hands-on software engineering experience or have founded a company (built 0→1 products, shipped to users, and owned technical decisions).

• 5+ years as a PM (3+ focused on payments/fintech), shipping production systems at scale.

• Fluency in the card lifecycle (auth/capture/settlement), decline codes, tokenization, fraud/risk, and disputes/chargebacks.

• Experience with refunds, credits, split payments, ledgers/GL export, and reconciliation to processor settlements.

• Comfortable partnering with Finance on revenue recognition, close, and audit-ready controls; can talk to both engineers and accountants.

• Quantitative: SQL or similar; can frame experiments and analyze impact.

• Bias to action, crisp writing, high agency.

Nice to haves

• Hospitality/travel, marketplace, or subscription/recurring payments background.

• Payment orchestration (multi-PSP), wallets, network tokens, 3DS/SCA experience.

• Tax determination engines (sales/occupancy), invoicing/AR flows.

• Compliance exposure (PCI/SOC2) and KYC/AML for payouts.

Success looks like

• ↑ Authorization/acceptance rate; ↓ cost per transaction and false declines.

• T-0/T-1 reconciliation with automated break detection and clear ownership.

• <X% chargeback rate with rising win-rate and faster cycle times.

• Reliable, transparent payouts and Finance-ready reporting with fewer manual touches.