Customer Support Specialist – Outbound @ Scale Army Careers

Our client is a fast-paced U.S. customer support team looking for confident, resilient Customer Support Specialists. Using an autodialer system, you will handle answered calls from U.S. customers, follow a script to engage prospects, and confidently adapt when situations fall outside the script. This role is ideal for candidates motivated by high earning potential and comfortable working in a metrics-driven environment.

Location:
Fully Remote (Work from Home) | 9 AM – 5 PM CST

Key Responsibilities

• Handle high-volume answered calls to U.S.-based customers using an autodialer system.

• Follow a structured script to deliver clear, persuasive, and compliant communication.

• Adapt confidently to situations that fall outside the script, ensuring a positive customer experience.

• Transfer qualified prospects to sales representatives efficiently.

• Maintain professionalism, resilience, and a positive attitude, even under frequent rejections.

• Accurately log all customer interactions in the CRM system.

• Collaborate with the team to refine and optimize outreach strategies.

• Stay informed on product offerings and services to provide accurate, updated information.

Qualifications

Experience

• Minimum 1 year of sales experience in a call center environment.

• 2+ years of customer support experience for U.S.-based clients.

• Prior experience handling outbound calls in healthcare, insurance, or high-end services is a plus.

Skills

• Language Skills: Fluent in English with excellent verbal communication skills.

• Customer Engagement: Confident, resilient, and able to handle high-volume answered calls professionally.

• CRM Proficiency: Ability to log and track interactions accurately.

• Performance Orientation: Commission-driven and comfortable working in a metrics-heavy environment.

• Adaptability: Strong ability to stay composed and solution-oriented when conversations deviate from the script.

What Success Looks Like

• Metrics: Consistently meet daily transfer targets and manage answered calls efficiently.

• Customer Engagement: Build trust and rapport with U.S. clients, ensuring positive interactions and lead quality.

• Process Efficiency: Maintain accurate records and collaborate effectively with the team to improve workflows.

• Adaptability: Confidently handle off-script situations while maintaining professionalism and tone consistency.

Opportunity

This is a high-earning, commission-driven role where top performers can earn significantly more than the base compensation. If you are confident, resilient, and thrive in a fast-paced, results-oriented environment, this opportunity offers the chance to maximize your income while developing valuable communication and client-handling skills.

Application Process:

To be considered for this role these steps need to be followed: